Effective Date: 28 December 2024
At The Travel 360 Pvt Ltd, we value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services, website, or interact with us.
- Information We Collect
We collect the following types of information to provide you with a seamless experience:
- Personal Information:
Includes your name, email address, phone number, passport details, billing and shipping addresses, payment information, and travel preferences when you book services with us. - Technical Information:
Includes your IP address, browser type, operating system, and device information when you interact with our website. - Usage Data:
Information about how you use our website, such as the pages you visit, time spent on the site, and referral sources, collected through cookies and analytics tools. - Sensitive Information:
If required (e.g., for visa or special assistance), we may collect health-related information or dietary preferences.
- How We Use Your Information
Your information is used to:
- Process and confirm bookings, payments, and reservations.
- Personalize your travel experience based on preferences.
- Communicate essential travel updates, itinerary changes, and promotional offers.
- Comply with legal obligations, such as visa requirements or tax regulations.
- Improve our services through feedback, analytics, and customer support.
- Information Sharing and Disclosure
We respect your privacy and share your information only when necessary:
- With Travel Partners:
Shared with airlines, hotels, transport providers, or other service providers to fulfill your bookings. - With Legal Authorities:
When required to comply with legal obligations or protect our rights and safety. - With Third-Party Service Providers:
For processing payments, website hosting, marketing services, or analytics. - Business Transfers:
If our company undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
- Data Security
We implement robust security measures to protect your data, including:
- Secure servers and encrypted transactions for payment processing.
- Regular monitoring of our systems for potential vulnerabilities.
- Restricted access to personal information to authorized personnel only.
- Your Rights and Choices
You have the right to:
- Access and Update: Review and correct your personal data.
- Withdraw Consent: Opt-out of receiving promotional emails or revoke consent for data processing.
- Delete Information: Request deletion of your personal information unless required by law.
- File Complaints: Lodge complaints with data protection authorities if you feel your rights have been violated.
To exercise these rights, contact us at info@thetravel360.com
- Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience by remembering preferences.
- Provide personalized recommendations based on your browsing history.
- Analyse website traffic and improve our services.
You can manage or disable cookies through your browser settings. Note that some features may not function correctly without cookies.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before providing personal information.
- International Data Transfers
As we serve clients worldwide, your data may be transferred to and stored in countries outside your home jurisdiction. We ensure that such transfers comply with data protection regulations to safeguard your information.
- Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Once no longer required, your data will be securely deleted or anonymized.
- Updates to This Policy
We may revise this Privacy Policy to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website with the revised effective date.
- Contact Us
For any questions or concerns regarding this Privacy Policy or your data, please reach out to us:
- Email: info@thetravel360.com
- Phone: +94112748008/+61410542792
- Address: 65 Manathunga Mawatha, Homagama, Sri Lanka, 10200
